Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3-5 business days.
Late or missing refunds (if applicable)
If your refund doesn't appear in your account, and the processing time for your payment method has passed, contact us for further assistance. Please understand that banks and credit card companies can take up to 2 weeks to process refunds. You may want to reach out to both of these parties before contacting us.
Sale items (if applicable)
Only regular priced items may be refunded. *Sale items are not eligible for a refund.
Exchanges (if applicable)
If you are approved for an exchange, please send your item(s) to the address listed below:
To return your product(s), please mail them to the following address:
INTO THE AM
240 S Loara St.
Anaheim, CA 92802
Who Pays The Shipping?
Damaged/Wrong Product - We will issue you a prepaid return shipping label within 24 hours of approval.
Wrong Size/Other - You will be responsible for paying for your own shipping costs for returning your item(s). Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
*If you are shipping an item or items over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Cancelling Your Order
We begin processing orders immediately after they are placed on our website. If you need to cancel an order before it ships from our warehouse, you have a small window of opportunity to do so. You can call us at (855) 362-9464 ext. 1 within 1 hour of placing your order so we can try cancelling it for you. We will make every effort to honor your cancellation request! If your order has already entered the shipping process, unfortunately we are unable to grant your cancellation request.
Shoppers generally appreciate how quickly we process and pack orders. However, we understand this can be frustrating should you decide to cancel an order before it ships and are informed it's too late. Don't worry, though: you can use our online return/exchange system within 30 days of placing your order and send it back to us. For more details, see our Return Policy here.